Tracking order

How to Track Your Order

Once your order is processed and shipped, you can easily track its journey to your doorstep. Follow the simple steps below:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the email address used for purchase. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, UPS, USPS).
  2. Use the Carrier's Direct Link: Often, the shipping confirmation email from Metort will include a direct clickable link to the carrier's tracking page. This is the fastest way to get the most detailed and up-to-date information.
  3. Manual Tracking via a Third-Party Service: If you prefer or if the direct link is not available, you can use a universal package tracking website. We recommend using a reliable service like 17Track.

Using 17Track for Package Tracking

17Track is a comprehensive platform that supports tracking for hundreds of postal and courier services worldwide.

  • Go to the 17Track website.
  • Enter your tracking number into the main search field.
  • Click the "Track" button. 17Track will automatically identify the carrier and display the latest status updates and location history of your package.

Note: Tracking information may take 24-48 hours to appear in the carrier's system after the shipping label is created.

What Your Order Status Means

Processing:
Your order is being prepared for shipment from our warehouse.
Shipped:
Your order has left our facility. A tracking number will be provided.
In Transit:
Your package is on its way through the carrier's network.
Out for Delivery:
Your package is on the delivery vehicle and will be delivered soon.
Delivered:
Your package has been delivered to the provided address.

Need Further Assistance?

If your tracking information has not updated for an extended period (more than 5 business days), or if the status shows "Delivered" but you have not received your package, please contact our support team for investigation.

For any other questions regarding your order, please email us at [email protected]. Please include your order number in your inquiry for faster service.