Privacy policy

1. Introduction

Welcome to Metort. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metort.com and purchase our products, including Smart Watches, Cameras, Audio Devices, Gaming Accessories, and Computer Peripherals. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note, we do not store full credit card details; payments are processed by secure third-party payment gateways.
  • Communication Data: Correspondence when you contact our customer support via [email protected].

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, device information, and browsing behavior on our site (e.g., pages viewed, time spent) collected via cookies and similar tracking technologies.
  • Cookies: We use cookies to enhance site functionality, analyze trends, and personalize your experience. You can control cookie settings through your browser.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer support.
  • To communicate with you about your order, respond to inquiries, and send important service updates.
  • To improve, personalize, and optimize our website, products, and customer service.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To analyze site usage and trends for marketing and business development (in anonymized/aggregated form where possible).

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contractual Necessity: To fulfill our sales contract with you.
  • Legitimate Interests: To operate and improve our business, provided your interests and fundamental rights do not override those interests.
  • Legal Compliance: To meet our regulatory and tax obligations.
  • Consent: Where required by law, we will obtain your explicit consent for specific processing activities.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. We may share information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in our operations under strict confidentiality agreements.
  • Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Metort, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.

We ensure all third parties respect the security of your data and process it only per our instructions.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where required.

7. Data Security and Retention

7.1 Security Measures

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), access controls, and regular security assessments.

7.2 Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax, warranty), resolve disputes, and enforce our agreements. Transaction data is typically retained for a period of 7 years for accounting purposes, after which it is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have rights under laws like the GDPR or CCPA, including:

  • Access & Portability: To request a copy of your personal data.
  • Correction: To update or correct inaccurate data.
  • Erasure: To request deletion of your data, subject to legal limitations.
  • Restriction & Objection: To object to or restrict certain processing.
  • Withdraw Consent: To withdraw consent where processing is based on consent.
  • Opt-out of Marketing: You can unsubscribe from promotional emails via the link in any email.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., product manufacturers). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:

Email: [email protected]