Faq

How long does shipping take?

Processing and shipping times vary by product and destination. Typically, orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Domestic deliveries usually arrive within 3-7 business days, while international shipping may take 7-15 business days.

What are my shipping options?

We offer standard and expedited shipping. The available options and exact costs will be calculated and displayed at checkout based on your location and the items in your cart.

Can I modify or cancel my order?

You may request to modify or cancel your order within 1 hour of placement by contacting our support team at [email protected]. We will accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy for most items in new, unused condition, with original packaging and accessories included. Some items, like software or opened personal audio devices, may be exempt. Please initiate all returns through our support email.

How do I initiate a return?

To start a return, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

How long does a refund take?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. This typically takes 5-10 business days after the refund is issued.

Are the products covered by a warranty?

Yes, most of our products, including Smart Watches, Cameras, and Audio Devices, come with a manufacturer's warranty. The warranty period and terms vary by brand and product. Please check the individual product page for specific warranty information or contact us for details.

Where can I find product manuals or software drivers?

Product manuals, firmware updates, and drivers for Computer Peripherals and Gaming Accessories are typically available on the respective manufacturer's official website. You can find relevant links on our product pages, or contact [email protected] for assistance.

Do you offer technical support?

For basic setup and troubleshooting guidance, please refer to the product manual. For further technical assistance related to your purchase, our support team can help facilitate contact with the manufacturer or provide general advice. Reach us at [email protected].

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please email our dedicated support team at [email protected]. We strive to respond to all inquiries within 24 hours on business days.

Where can I view your full policies?

Our complete Terms of Service, Privacy Policy, and Shipping Policy are available via links at the bottom of every page on the Metort website. We recommend reviewing them for detailed information.